FAQ

Top 3 Questions

How do I create a Coinslotty account?
It depends on the chosen cryptocurrency. For example, a bitcoin transaction takes significantly longer than Litecoin or USDT. On the casino side, we try to proceed a withdrawal as quickly as possible, sometimes we may require your personal data for security policy purposes or check the fulfillment of the casino bonus requirements, as a rule, this is only for large payments.
I have made a withdrawal from Coinslotty. When will I receive my money?
Some email service providers may classify our emails as 'Spam' and may send our messages to your 'Junk Mail' folder. In order you get letters from us further on, add our email address to your list of 'Safe' contacts.
I forgot my password and can’t login. What do I do?
Please click on the Forgot your password? button in the “Sign in” block on the top of the page, enter your email and we will send you password reset instructions.

Account

How do I know if the deposited money has been accredited to my account?
Once you make a transfer, the money will shortly appear in the Balance section of your Account. Sometimes it could take a time to proceed with a crypto transaction. For example, a bitcoin transaction takes significantly longer than Litecoin or USDT.
Where can I see my bonuses?
Once you make a deposit which meets conditions of a particular bonus, the corresponding bonus is automatically credited to your balance. To see all bonuses, please click on “My Bonuses” tab in “My Account” once logged in. Bonuses are also shown as a separate column in “My Balance” section of “My Account”.
Can I withdraw my bonus?
Yes, you can withdraw your bonus but only after the bonus wagering requirement is met. If you request to withdraw before having reached the minimum wagering requirements, the bonus and winnings will be void. To see wagering requirements of a particular bonus, please visit Promotions Page.

Deposits and withdrawals

I have a problem playing your games on my mobile device.
The problem might appear because you are using an old model of a mobile device which our games do not support. Please contact our support team at support@coinslotty.com with the details on the model of the mobile device, operational system, and the browser you are using and we will check for possible problems.
How can I be sure that the payout percentage in your games is fair?
Casino is based on the software which is certified by Itech Labs, an ISO/IEC 17025 compliant Australian testing laboratory for online gaming systems. This means that the RNG (Random Number Generator) complies with the industry requirements and all results you get during your play (reels in slots and cards dealt in card games) are random. Payouts for all games are also standard for the industry and are between 95 – 98%.
What happens if my Internet connection fails?
If your Internet connection fails, you will be able to resume the game from the point where the game stopped after the connection is restored. The exception is multiplayer games where other players also take part in betting.

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